Category
Privacy Policy
PPG Personal Data Protection Policy | Version: 1.0,
Effective 1 May 2021
Pelangibooks.com, an e-commerce platform under Pelangi Publishing Group Bhd., is committed to protecting the privacy of individuals who visit the website and those who make use of the online facilities.
The Privacy Policy is set in accordance with the Personal Data Protection Act 2010 principles by the Malaysian Government with the aim of regulating the collection, storage, processing, and use of any personal data.
Personal Data Protection Policy
Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Pelangi Publishing Group Bhd. (“PPG” or “the Group”) is mindful and committed to the protection of your personal information and your privacy. This Personal Data Protection Policy (“Policy”) sets out the policies and procedures of the Group with regards to your personal data and your agreement to the usage and processing of your personal data for purposes set out below.
1. Definition
- “Group” means Pelangi Publishing Group and/or its holding company, subsidiaries, related and associated companies, and companies using or may be using the brands of “Pelangi,” regardless of whether such companies are incorporated in or outside Malaysia.
- “Personal Data” means your name, age, identity card number, gender, date of birth, address, email address, telephone number, photograph, opinions, comments, and such other personal information or your views/opinions that are, have been, and may be collected, compiled, processed, and maintained with the Group from time to time.
- “Channel Partners” means distributor(s), dealer(s), authorized service partner(s), online & offline customers, and/or business partner(s).
2. Collection of Personal Data
- The Group will obtain your Personal Data when you provide your Personal Data to the Group in any way or matter in connection with your employment and/or proposed employment with the Group.
- In order for us to provide you with our Product and/or Services and to operate in an efficient and effective manner, we may need to collect relevant Personal Data from you either manually or through our website, social networking sites, App, and so on. When you visit the Group’s websites, there is automatic collection of some information about your computer such as IP address, web browser software, and referring website. Such information is only used for the purpose of creating a better user experience and to identify areas for improvements on the Group’s websites.
- As a visitor to the Group’s websites, you may also be assigned a permanent cookie file on your computer’s hard drive. You may always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt before accepting a cookie. By refusing to accept a cookie, you may not be able to access certain services and tools offered on the website.
3. Purposes of Acquiring and Processing Your Personal Data
The Group may use your Personal Data for the following purposes:
- To process your application/registration.
- To communicate with you.
- For administrative purposes.
- To process and analyze your Personal Data either individually or collectively with other employees.
- To monitor your fitness and properness to be employed by the Group.
- To make reference checks with any third parties.
- Any purposes in connection with your employment or proposed employment with the Group.
- Other purposes which the Group may reasonably deem fit.
- For the Group to discharge obligations required under the law.
- To send notices, provide services, or product information to you.
- To conduct marketing activities, surveys, and customer profiling activities in connection with our services and related products.
- To establish and better manage any business or customer relationship.
- To respond to your inquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us.
- To process any financial related transaction or application with us.
4. Consequences of Not Consenting to This Policy
Other than Section 3 (i) above, collection of your Personal Data for the purposes listed in Section 3 is voluntary and optional. However, failure to provide the requested Personal Data or any limitation against the Group to process your Personal Data may result in the Group being unable to:
- Affect the necessary processes of the relevant application/registration.
- Provide or update you with the notices, services, and/or products.
5. Disclosure to Third Party
For the purpose as described herein, the Group may share with and/or transfer your Personal Data to:
- The other entities within the Group.
- The Group’s Channel Partners as outlined in the definition.
- Any person under a duty of confidentiality to the Group.
- Any actual or proposed assignee, transferee, participant, or sub-participant of the Group’s right or business.
- Your immediate family members and/or emergency contact person as may be notified to the Group from time to time.
The Group may also share your Personal Data where required by law or where disclosure is necessary to comply with applicable laws, legal processes, or queries from the relevant authorities.
6. Retention and Security of Personal Data
- PPG will retain your personal data in compliance with this Policy for the duration of your relationship with us. We are required to keep this information as it may be necessary to protect the interests of PPG and/or its customers. Therefore, we reserve the right to keep your personal data when it is required by the law and/or by PPG’s relevant policies.
- PPG is committed to keeping your Personal Data secure and will not sell, rent, or trade your personal data. We have appropriate technical, administrative, and physical procedures in place to protect personal data from loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Refer to Code of Conduct and Employee Handbook.
7. Acceptance of Policy
- You are given notice that the application and/or registration, products, and/or services will only be made available to you upon your accepting and expressly consenting to the terms of this Policy, where such express acceptance and consent shall be evidenced by you clicking or checking or indicating accordingly on the relevant consent portion of the forms or such other documents as may be furnished to you, as the case may be.
- By so indicating your acceptance of the term of this Policy, you shall be deemed to have expressly consented to the processing of your personal data by PPG or any of its Channel Partners as outlined in the definition.
- You hereby agree and accept that by registering and/or continuing the application and/or registration, products, and/or services, you authorize and consent to your personal data being processed by and where required, disclosed to classes of Channel Partner as identified by PPG for the purposes of PPG providing the application and/or registration, products, and/or services to you. For the avoidance of doubt, you also hereby explicitly consent to PPG processing any sensitive personal data relevant to such purposes.
8. Access and Correction of Personal Data
- You may access and/or make any correction to your Personal Data by sending the request to the Human Resource Department.
- In respect of your right to access and/or correct your Personal Data, the Group has the right to:
Refuse your request to access and/or make any correction to your Personal Data in the manner provided in the Act, such as where the expense of providing access to you is disproportionate to the risk of your privacy.
Be Our Member
1. Eligibility:
- To avail of the 10% off new member voucher, individuals must sign up as a member on our platform.
2. Voucher Redemption:
- Upon successful registration as a member, a unique voucher code will be issued to the member, granting them a 10% discount on their next purchase.
3. Validity:
- The new member voucher is valid for a one-time use only.
- The voucher is valid for a limited period from the date of issue, as specified in the voucher communication.
4. Exclusions:
- The voucher cannot be redeemed for cash or combined with any other offers, promotions, or discounts unless explicitly stated.
- The voucher is non-transferable and can only be used by the registered member.
5. Usage:
- The voucher can be used for purchasing eligible products/services on our platform, subject to availability and other terms specified by us.
6. Redemption Process:
- To redeem the voucher, members must enter the unique voucher code during the checkout process on our platform.
- The discount will be applied automatically upon successful application of the voucher code.
7. Usage Restrictions:
- The voucher cannot be used to purchase gift cards, memberships, or any other non-discountable items unless specified otherwise.
- The voucher cannot be applied retroactively to previous purchases.
8. Limitations:
- Each member is entitled to only one new member voucher.
- The voucher is non-refundable and cannot be exchanged for any other form of compensation.
9. Modification or Termination:
- We reserve the right to modify, suspend, or terminate the new member voucher offer at any time without prior notice.
- Any abuse or fraudulent activity related to the use of the voucher may result in the cancellation of the voucher and/or termination of the member's account.
10. General Terms:
- By signing up as a member and using the new member voucher, members agree to abide by these terms and conditions.
- These terms and conditions are subject to change without prior notice, and any updates will be posted on our platform.
11. Contact Information:
- For inquiries or assistance regarding the new member voucher offer, please contact our customer support team through +603-8922 3993 (ext:1).
Delivery Policy
1. Delivery Timeframe
- In Stock Items: If the book is in stock, delivery will be made within 3 to 5 working days for Malaysia and 14 to 21 working days for international orders.
- Working days exclude Saturdays, Sundays, and Public Holidays.
- Delivery will be made using several courier services, which will be assigned based on the best available option at the time of shipping to ensure excellent service.
2. Out of Stock Items
- If the purchased book is out of stock, we will notify you as soon as possible and provide options for replacement or refund.
3. Customer Support
- For delivery-related inquiries, please contact us at:
- Phone: +603-8922 3993 (ext:1)
4. Order Cancellation and Refund
- Once the order is processed, cancellation and refund requests cannot be accepted.
5. Incorrect or Incomplete Items
- If you receive incorrect or incomplete items, please contact us immediately for assistance.
6. Free Shipping Eligibility
- West Malaysia: Free shipping on orders above RM70.
- East Malaysia: Free shipping on orders above RM250.
7. International Delivery Costs
- International shipping costs do not include duties, taxes, or other import fees. These fees will be charged by the courier, if applicable.
Additional Delivery Terms
1. Cost Determination
- Delivery costs are determined by the total weight of the items, delivery method, and destination. The actual delivery costs will be displayed during checkout.
2. Delivery Notification
- You will receive an email notification with the courier's name and tracking information once your order has been shipped.
3. Customs and Import Fees
- For international deliveries, customs clearance may cause delays beyond the estimated delivery time. Any duties, taxes, and import fees must be paid by the customer directly to the delivering company.
4. Damages and Liability
- While we take all reasonable efforts to ensure timely delivery, Pelangibooks.com is not liable for any damages, including consequential damages or business interruptions, if items do not arrive within the estimated time.
5. Estimated Delivery Date
- The estimated delivery date depends on the chosen delivery method. We do not guarantee specific delivery dates, and delays may occur.
6. Expedited Delivery
- Expedited delivery speeds up the delivery time, but the preparation for shipment will take the same time as standard delivery.
7. Transit Times
- All transit times are subject to customs clearance, transport conditions, and mail volume.
8. Taxes and Duties
- Taxes and duties will be charged by the courier on delivery. These charges are separate from the checkout process and will not be included in the original order price.
9. Delivery Rate Changes
- Delivery rates may change over time and will be updated accordingly.
By placing an order with Pelangibooks.com, you agree to the terms and conditions outlined above.
Return and Refund Policy
1. Eligibility for Returns
- Returns are only accepted for items that are damaged, defective, incorrect, or incomplete.
- The product must be in its original packaging and condition, unused, and accompanied by proof of purchase (e.g., order number or receipt).
- Returns must be initiated within 7 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for return:
- Digital products (eBooks, audiobooks, etc.).
- Sale or clearance items.
3. Return Process
To request a return:
- Contact us at customerservice@pelangibooks.com or call +603-8922 3993 (ext:1) with your order details and reason for return.
- Our customer service team will provide further instructions, including a return address if applicable.
- Pack the item securely to avoid damage during transit and include proof of purchase.
4. Refunds
- Refunds will only be issued for eligible returns after we have received and inspected the returned item.
- Refunds will be processed to your original payment method within 14 business days of return approval.
- Original delivery charges, return shipping fees, and additional costs (e.g., duties or taxes) are non-refundable.
5. Replacement Items
- If you receive a damaged, defective, or incorrect item, we will send a replacement free of charge once we verify the issue.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- For international orders, duties and taxes are non-refundable, and customers must bear the cost of returning the item.
7. Contact Us
If you have questions about our return policy or need assistance with a return, please reach out to us:
- Email: customerservice@pelangibooks.com
- Phone: +603-8922 3993 (ext:1)
Use of the Website
1. Introduction
Welcome to pelangibooks.com. By continuing to browse and use this website, you are automatically agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy, govern Pelangi Publishing Sdn. Bhd. ("Pelangi Publishing", "we", "us", "our") relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website.
2. Use of the Website
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the local, regional, and international laws.
3. Placing Your Order
Upon placing your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Acceptance of your order and the formation of a contract of sale of the product(s) between you and us will not take place unless and until full payment is provided and upon you receiving a confirmation from us that the product(s) have been shipped to you from our warehouse.
All products shown on the website are subject to availability. Although we strive to ensure the website accurately reflects the available stock, a product displayed on the website may no longer be available.
In the event of conflicting purchases due to insufficient stock, Pelangi Publishing has the right to forfeit any customer of the purchase. We will inform you by way of email and proceed to refund any payment(s) made.
4. Payment
We accept the following payment methods for purchases made on our website:
Visa Mastercard
5. Disclaimer of Warranties and Limitation of Liability
The information contained in this website is for general information purposes only. The information is provided by Pelangi Publishing Sdn. Bhd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
6. Links to Other Websites
Through this website, you are able to link to other websites which are not under the control of Pelangi Publishing. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
7. Availability
Every effort is made to keep the website up and running smoothly. However, Pelangi Publishing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
8. Intellectual Property
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk or any local storage device extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
9. Governing Law
These Terms shall be governed in all respects by the laws of Malaysia. The materials contained in this website are protected by Malaysian copyright laws and all rights are reserved.
10. Contact Information
If you have any questions or concerns about these Terms,
please contact us at:
Phone:
- Bangi Bookstore: +6018-904 7832
- JB Bookstore: +6012-547 9813
Address:
- Pelangi Books Gallery, Bangi
Lot 8, Jalan 10/10, Kawasan
Perusahaan Bangi,
Bandar Baru Bangi,
43650 Bangi, Selangor.
- Pelangi Books Gallery, Johor Bahru
66 Jalan Pingai, Taman Pelangi,
80400 Johor Baharu, Johor.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.